About Machon Jewellers
Is machonjewellers.com a legitimate website?
Yes. Machon Jewellers is a UK-based retailer of new luxury timepieces, operating from 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. You can reach a real person on +44 7418 610710 or at info@machonjewellers.com, Monday to Friday, 9:00 to 18:00 UK time.
Checkout is SSL encrypted and handled by a secure payment provider, every order ships fully insured via DHL Express and requires a signature on delivery, and our Returns & Refunds, Shipping, Warranty, Privacy and Terms pages set out exactly what we commit to. If you would like to speak to us before ordering, call or email and we will answer any question about a specific watch.
Are Machon Jewellers watches authentic?
Every timepiece we sell is genuine and backed by our authenticity guarantee. Each watch is inspected by our team before it is packed, and it leaves us brand new and unworn, with protective film, stickers and tags intact and bracelet links unresized. If you would like additional photographs or details of a particular piece before you buy, email us and we will send them.
Is it safe to buy a luxury watch online?
It is, provided the retailer is contactable, tells you what you are buying, insures the shipment and publishes its returns terms. We do all four. Your card details go directly to our payment processor and are never stored on our servers, your watch travels fully insured and signature-required with DHL Express, and you can reach us by phone or email before and after your purchase.
Where are you based?
We are based in London and ship worldwide from the United Kingdom. Our address is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ.
Our watches
Are your watches new or pre-owned?
New. We do not sell pre-owned or worn stock. Every watch is sold unworn and complete, which is why we ask that returned items arrive with packaging, tags, stickers and protective film untouched.
What comes with my watch?
What is included with each timepiece is listed on its product page. If anything is unclear before you order, email info@machonjewellers.com and we will confirm it for that specific watch.
Is my watch covered by a warranty?
Warranty cover applicable to your timepiece is set out in our Warranty Policy. If you have a question about cover for a particular model, contact us before ordering and we will explain exactly what applies.
Orders and payment
What currency will I pay in?
Prices are stated in pounds sterling (GBP), and shipping is charged in your local currency at checkout based on your delivery region. The price shown when you confirm your order is the price you pay. Your bank may apply its own conversion or foreign transaction fee.
Is my payment secure?
Yes. Checkout is SSL encrypted and card details are entered directly into our payment processor, so they are never stored on our servers.
Can I change or cancel my order after placing it?
Contact us as soon as possible on info@machonjewellers.com or +44 7418 610710. Orders are dispatched within one business day, and once a shipment is in transit we cannot amend the address or recall it.
Shipping and delivery
Will I pay import duties or customs charges?
Orders shipped outside the United Kingdom may be subject to import duties, taxes or customs fees charged by the destination country. These are set by your government, are the responsibility of the buyer, and are not included in the item price or shipping cost. On a high-value item they can be significant, so we recommend checking with your local customs office before ordering.
Do you ship worldwide?
Yes. We ship worldwide from the United Kingdom. Every order is sent fully insured via DHL Express and requires a signature on delivery.
How long does delivery take and what does it cost?
- United Kingdom: Free, 1–2 business days
- Europe: EUR 15, 2–3 business days
- United States: USD 30, 2–4 business days
- Canada: CAD 40, 3–5 business days
- United Arab Emirates: AED 80, 2–4 business days
- Saudi Arabia: SAR 80, 2–4 business days
- Australia: AUD 40, 3–5 business days
- Rest of the world: USD 35, 3–5 business days
Orders are processed and dispatched within one business day. We do not ship on weekends or UK public holidays. Delivery times are estimates from the date of dispatch and are not guaranteed, as transit can be affected by customs clearance and carrier delays.
Is my order insured in transit?
Yes. All shipments are fully insured against loss or damage in transit and require a signature on delivery, so please give an address where someone will be available during business hours.
Can I track my order?
Once your order ships you will receive a confirmation email with a DHL tracking number so you can follow your shipment to the door.
Returns and refunds
What is your returns policy?
We accept returns within 14 days of delivery if the item arrives not as described or with a manufacturing defect. To be eligible, the watch must be unworn and unused, in all original packaging, with tags, stickers and protective film intact and bracelet links unresized. Full details are set out in our Returns & Refunds Policy.
How do I start a return?
Email info@machonjewellers.com within 14 days of delivery with your order number and a short description of the issue, including clear photographs if the watch is defective. We reply within one business day and will send return instructions once your return is approved.
Who pays for return shipping?
For approved returns, Machon Jewellers covers the cost of return shipping. There is no restocking fee.
How long do refunds take?
Once we receive and inspect your returned watch, approved refunds are issued to your original payment method within 48 hours of approval. Depending on your bank or card issuer it may take up to 10 business days for the funds to appear. We will email you once your refund has been processed.
Caring for your watch
How should I look after my watch?
- Keep it away from magnets, solvents and sudden knocks.
- Check the crown is fully closed before any contact with water, and never operate the crown or pushers underwater.
- Rinse with fresh water and dry after exposure to salt water, if your watch is rated for it.
- Water resistance ratings describe a watch when new; seals age, so have them checked periodically.
- Have a mechanical watch serviced at the interval your manufacturer recommends.
Contact and privacy
How do I contact Machon Jewellers?
Email info@machonjewellers.com or call +44 7418 610710. We are available Monday to Friday, 9:00 to 18:00 UK time, and reply to all enquiries within one business day.
How do you handle my personal data?
We use your details to process and deliver your order, provide support, prevent fraud and meet our legal obligations, and we do not sell your personal data. Our Privacy Policy explains what we collect, who we share it with and the rights you have over it.